Floral House – Privacy Policy

Effective Date: 11 August 2026

Floral House is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, purchase from us, contact us or take part in our workshops and floral experiences.

1. Who We Are

Floral House is an independent floristry business offering seasonal floristry workshops, floral experiences, dried flowers and carefully curated floral collections.

For the purposes of UK data protection law, Floral House is the data controller responsible for your personal information.

2. Information We Collect

We may collect and process the following information:

Information you provide to us

Your name
Email address
Telephone number
Billing or delivery address, where applicable
Workshop or event booking information
Purchase and order information
Information provided when you contact us
Any dietary or accessibility information you choose to provide in relation to a workshop or event

Information collected automatically

When you visit our website, we may automatically collect certain information, such as:

IP address
Browser and device information
Website usage and interaction data
Information about how you use our website
Cookies and similar technologies

3. How We Use Your Information

We may use your personal information to:

Process and manage workshop and event bookings
Process purchases and payments
Arrange delivery or collection of products
Respond to enquiries and messages
Send booking confirmations and important updates
Provide information relating to workshops, events and orders
Improve our website, products and services
Send marketing communications where you have chosen to receive them
Keep appropriate business records
Meet our legal, accounting and regulatory obligations
Protect our business and customers from fraud or misuse

We will only use your personal information where we have a lawful basis to do so under applicable data protection law.

4. Workshop and Event Information

If you provide information such as dietary requirements or accessibility needs when booking a workshop or event, we will use this information only where necessary to help us plan and provide the experience safely and appropriately.

We will treat any information you provide with care and only retain it for as long as necessary.

5. Marketing Communications

If you choose to join our mailing list, we may send you information about:

New workshops and floral experiences
Seasonal floral collections
Dried flowers and products
Special offers and events
Floral inspiration and news from Floral House

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

We will not send marketing communications where you have not provided an appropriate basis for us to do so.

6. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share your information with trusted third-party service providers where necessary to operate Floral House, such as:

Website and hosting providers
Booking and ticketing platforms
Payment processors
Delivery or fulfilment providers
Email marketing platforms
Accounting or business administration services

These providers will only receive information that is necessary for them to provide their services.

We may also disclose personal information where we are legally required to do so.

7. Data Storage and Security

We take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

We use appropriate technical and organisational measures to protect the information we hold. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We will retain your personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Managing bookings and purchases
Providing our services
Maintaining appropriate business and financial records
Meeting legal, accounting, insurance and regulatory requirements

When information is no longer required, we will securely delete it or anonymise it where appropriate.

9. Your Rights

Under UK data protection law, you may have rights including the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request that we restrict how we use your information in certain circumstances
Object to certain types of processing
Withdraw consent where we rely on consent to process your information
Request a copy of certain personal information in a portable format

If you would like to exercise any of these rights, please contact us using the details below.

10. Cookies

Our website may use cookies and similar technologies to help the website function, improve your experience and understand how visitors use our website.

Some cookies may be essential for the website to operate, while others may be used for analytics or other purposes.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can also manage or disable cookies through your browser settings.

11. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, booking services or other websites.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

Any updates will be published on this page and the effective date will be amended accordingly.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Floral House using the contact details provided on our website.

Floral House
Redditch, Worcestershire
Email: Victoria@floralhouse.co.uk