Floral House – Website Terms & Conditions

Effective Date: 11 August 2026

Welcome to Floral House. By accessing or using our website, purchasing from us, or booking a workshop or floral experience, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Us

Floral House is an independent floristry business offering seasonal floristry workshops, floral experiences, dried flowers and carefully curated floral collections.

2. Website Content

The information and content provided on this website is intended for general information purposes.

We aim to ensure that information on our website is accurate and up to date, but we cannot guarantee that all content will always be complete, accurate or free from errors.

We reserve the right to update, change or remove website content at any time without prior notice.

3. Workshops and Floral Experiences

Our workshops and floral experiences are subject to availability.

Workshop dates, times, locations, activities, flowers and materials may occasionally need to change due to circumstances outside our control, including seasonal availability or supplier issues.

Where necessary, we may make reasonable substitutions while maintaining the overall quality and experience of the workshop.

Participants are responsible for following any instructions provided during workshops and for taking reasonable care when using floristry tools, equipment and materials.

4. Bookings

When making a booking, you agree to provide accurate and complete information.

Your place on a workshop or event is confirmed once payment has been successfully received, unless otherwise stated.

Please check your booking details carefully before completing your purchase.

Booking confirmation and any relevant information will be sent to the email address provided at the time of booking.

5. Cancellations and Refunds

Our cancellation and refund terms will be stated clearly at the time of booking or purchase and form part of these Terms & Conditions.

If you are unable to attend a workshop, please contact Floral House as soon as possible.

Where permitted by the applicable cancellation terms, we may offer a transfer to another date, credit or refund at our discretion.

Unless otherwise stated, bookings and tickets may not be transferred, resold or exchanged without prior agreement from Floral House.

Nothing in these Terms affects your statutory rights as a consumer.

6. Products and Orders

We take care to ensure that product descriptions and photographs on our website are as accurate as reasonably possible.

As many of our floral products use natural and seasonal materials, individual flowers, foliage, colours, shapes and textures may vary from photographs or descriptions.

This natural variation is part of the character of floral and dried flower products and does not constitute a fault.

All products are subject to availability.

We reserve the right to refuse or cancel an order where a product is unavailable or where there has been an obvious error in the product description or pricing.

7. Payments

Payment must be made using the payment methods available through our website.

Prices shown on the website are those applicable at the time of purchase, unless an obvious pricing error has occurred.

We reserve the right to change prices, products and offers at any time. Changes will not affect orders that have already been accepted and paid for, except where required by law.

8. Intellectual Property

All content on the Floral House website, including text, photographs, graphics, branding, logos, designs, downloads and other materials, belongs to Floral House or is used with permission unless otherwise stated.

You may not copy, reproduce, modify, distribute, republish or commercially use any website content without prior written permission.

9. Photography and Images

Photography may occasionally take place during Floral House workshops and events for promotional purposes.

If photography or filming is planned, we will provide appropriate notice and, where required, seek consent.

If you do not wish to appear in promotional photographs or videos, please let us know.

10. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be available, uninterrupted or free from technical issues.

We may temporarily suspend access to the website for maintenance, updates or other reasons.

11. External Links

Our website may contain links to third-party websites.

These links are provided for convenience and Floral House is not responsible for the content, availability, security or privacy practices of external websites.

12. Privacy

Any personal information collected through our website, bookings or purchases will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.

13. Limitation of Liability

To the fullest extent permitted by law, Floral House will not be responsible for losses or damage arising from the use of our website or participation in our workshops or services where such loss or damage could not reasonably have been anticipated or where we are not legally responsible for it.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.

The latest version will be published on this website and will apply from the stated effective date.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes relating to these Terms will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact Floral House using the contact details provided on our website.

Floral House
Redditch, Worcestershire